{"id":231,"date":"2024-06-12T12:38:35","date_gmt":"2024-06-12T12:38:35","guid":{"rendered":"https:\/\/theonebb.wpenginepowered.com\/?page_id=231"},"modified":"2024-09-02T14:52:29","modified_gmt":"2024-09-02T14:52:29","slug":"help-centre","status":"publish","type":"page","link":"https:\/\/theonebroadband.co.uk\/help-centre\/","title":{"rendered":"Help Centre"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row full_height=&#8221;yes&#8221; columns_placement=&#8221;top&#8221; equal_height=&#8221;yes&#8221; bg_type=&#8221;bg_color&#8221; bg_color_value=&#8221;#000000&#8243;][vc_column][vc_column_text][\/vc_column_text][vc_row_inner el_class=&#8221;container&#8221;][vc_column_inner width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;bigbannertext&#8221;]\r\n<h1>Help centre<\/h1>\r\n[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243;][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;container helpcols&#8221;][vc_column_inner el_class=&#8221;linkboxcol&#8221; width=&#8221;1\/2&#8243;]<div class=\"ult-content-box-container linkbox\" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:none;border-width:2px;border-radius:20px;border-color:#ffffff;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"     data-border_color=\"#ffffff\" >[vc_single_image image=&#8221;232&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-nonhover&#8221;][vc_single_image image=&#8221;280&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-hover&#8221;][vc_column_text css=&#8221;&#8221;]\r\n<h3>Switch to The One<\/h3>\r\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxtxt&#8221;]How to easily switch from your current broadband provider to The One[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxbtn&#8221;]<a href=\"\/switch\">Find out more<\/a>[\/vc_column_text]\t\t<\/div><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;linkboxcol&#8221; width=&#8221;1\/2&#8243;]<div class=\"ult-content-box-container linkbox\" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"    >[vc_single_image image=&#8221;244&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-nonhover&#8221;][vc_single_image image=&#8221;266&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-hover&#8221;][vc_column_text css=&#8221;&#8221;]\r\n<h3>Billing and account<\/h3>\r\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxtxt&#8221;]Access, payments, invoices, upgrades, and cancelling your contract.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxbtn&#8221;]\r\n<p><a href=\"https:\/\/account.theonebroadband.co.uk\/\">Find out more<\/a><\/p>\r\n[\/vc_column_text]\t\t<\/div><\/div>[\/vc_column_inner][\/vc_row_inner]<div class=\"ult-spacer spacer-68d57d8a786e8\" data-id=\"68d57d8a786e8\" data-height=\"50\" data-height-mobile=\"0\" data-height-tab=\"0\" data-height-tab-portrait=\"0\" data-height-mobile-landscape=\"0\" style=\"clear:both;display:block;\"><\/div>[vc_row_inner equal_height=&#8221;yes&#8221; el_class=&#8221;container helpcols&#8221;][vc_column_inner el_class=&#8221;linkboxcol&#8221; width=&#8221;1\/2&#8243;]<div class=\"ult-content-box-container linkbox\" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;border-style:none;border-width:2px;border-radius:20px;border-color:#ffffff;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"     data-border_color=\"#ffffff\" >[vc_single_image image=&#8221;250&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-nonhover&#8221;][vc_single_image image=&#8221;272&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-hover&#8221;][vc_column_text css=&#8221;&#8221;]\r\n<h3>Installation and setup<\/h3>\r\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxtxt&#8221;]Installation, managing your WiFi and router, sign-in, network configuration, parental controls, and router guides.[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxbtn&#8221;]\r\n<p><a href=\"https:\/\/theonebroadband.co.uk\/setup\/\">Find out more<\/a><\/p>\r\n[\/vc_column_text]\t\t<\/div><\/div>[\/vc_column_inner][vc_column_inner el_class=&#8221;linkboxcol&#8221; width=&#8221;1\/2&#8243;]<div class=\"ult-content-box-container linkbox\" >\t\t<div class=\"ult-content-box\" style=\"box-shadow: px px px px none;-webkit-transition: all 700ms ease;-moz-transition: all 700ms ease;-ms-transition: all 700ms ease;-o-transition: all 700ms ease;transition: all 700ms ease;\"  data-hover_box_shadow=\"none\"    >[vc_single_image image=&#8221;248&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-nonhover&#8221;][vc_single_image image=&#8221;270&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;icon-hover&#8221;][vc_column_text css=&#8221;&#8221;]\r\n<h3>FAQs<\/h3>\r\n[\/vc_column_text][vc_column_text css=&#8221;&#8221; el_class=&#8221;linkboxtxt&#8221;]Frequently Asked Questions for The One: troubleshooting, service issues, WiFi speed, router configuration and setup.[\/vc_column_text][vc_column_text css=&#8221;&#8221; 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