{"id":810,"date":"2024-09-02T14:51:17","date_gmt":"2024-09-02T14:51:17","guid":{"rendered":"https:\/\/theonebroadband.co.uk\/?page_id=810"},"modified":"2024-09-02T14:51:17","modified_gmt":"2024-09-02T14:51:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/theonebroadband.co.uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\n[\/vc_column_text][vc_column_text css=”” el_class=”faqsub”]\n

Check out our FAQs for answers to common questions:<\/strong><\/p>\n[\/vc_column_text][vc_column_text css=”” el_class=”faqsub”]\n

We hope this FAQs section helps answer your questions.
If there’s anything else you’d like to know, feel free to contact us.<\/p>\n[\/vc_column_text][vc_column_text css=”” el_class=”textbtn” el_id=”contact_us_help”]\n

Contact us<\/a><\/p>\n[\/vc_column_text][vc_column_text css=”” el_class=”pad35″]

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\n\t\t\t\tWhat is Full Fibre broadband?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Full Fibre broadband is a high-speed internet connection that uses fibre-optic cables all the way from the exchange to your home. This provides faster and more reliable internet compared to traditional copper or hybrid connections.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow fast is your Full Fibre broadband?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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All our tariffs are multiple times faster than the UK average ensuring ultra-fast downloads, smooth streaming, and seamless online gaming.

Our fastest broadband delivers speeds up to 2.2 Gbps (2,200 Mbps). This is 32x faster than the UK average of 69.4 Mbps (Ofcom, March 2023). Our 900 Mbps tariff is 13x faster than UK average, and the third tariff in our portfolio, at 150 Mbps, is 2x faster than the UK average.<\/p>\n\n\n\n

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\n\t\t\t\tDo you offer symmetrical speeds?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We offer symmetrical speeds (meaning our upload to the internet is just as fast as our download), wherever the technology is available. The UK average for upload is even slower at 18.4 Mbps so we are up to 136 times faster on upload speed versus the UK average.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow do I know if The One is available in my area?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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You can check the availability of The One in your area by entering your postcode on our website\u2019s availability checker. If it\u2019s not available yet, you can register your interest, and we\u2019ll notify you when it becomes available.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat if I am still in contract with my provider?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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You can register your interest and let us know your contract end date, and our friendly team will keep in touch and be in contact to remind you when your contract end date approaches.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat router is provided by The One?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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We provide TP Link or eero routers with every broadband tariff from The One. The routers we provide are modern, high-performance, user-friendly device that provides strong, reliable WiFi coverage throughout your home. They support the latest WiFi 6 standards and offer robust security features to protect your network. Currently, The Simple One comes with the TP Link HX220, The Chosen One comes with the TP Link HX550, and our multi-gig package, The Everything One, comes with the TP Link EX820V.\u00a0\u00a0 Where voice add on is included these devices may change where necessary.\u00a0 For more information, please contact us.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat are boosters and why do I need them?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Additional devices (boosters) can be added, either wired or wireless, to build a mesh WiFi network to boost WiFi coverage to deliver strong, fast stable WiFi throughout the home. Where traditional WiFi systems use extenders to amplify a signal, mesh WiFi devices are placed around the home and work together to create a unified, wide-ranging WiFi signal.<\/p>\n\n\n\n

Boosters can be selected during your order process, and additional boosters can be added during the first 6-months (see terms) of your contract period. Boosters are priced per device, per month.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat is The One mobile app?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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The One app (available on iOS and Android) enables you to set up and manage your WiFi network. You can create profiles, set up a guest network, schedule WiFi pauses, monitor real time data usage, set and manage Parental Controls and manage your network settings.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tWhat security features are included in your service?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Our routers come with advanced security features, including automatic updates, secure guest access, parental controls (pause and schedule WiFi, block and allow apps and websites) and network activity monitoring to keep your connection safe.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tCan I use my own router instead?\u00a0\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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Yes, you can use your own router, however we will not be able to provide support for it.\u00a0 We will provide you with the credentials you need to log in.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tIs there a data usage limit on your full fibre plans?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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No, our broadband plans come with unlimited data usage. Enjoy surfing, streaming, and downloading without worrying about data caps.<\/p>\n<\/div>\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t\t\t\n\t\t\n\t<\/div>\n\n<\/div>

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\n\t\t\t\tHow long does installation take, and what does it involve?\t\t\t<\/h4>\n\n\t\t<\/div>\n\n\t\t
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The available installation dates are usually available two weeks from your order date. Installation usually takes 1-2 hours. A technician will visit your home to set up the fibre connection.<\/p>\n\n\n\n

You will select your preferred installation time frame when you place your order, and we\u2019ll contact you to confirm the date and time. We will contact you by email and SMS with confirmations and reminders.<\/p>\n\n\n\n

Pre-installation:<\/strong><\/p>\n\n\n\n